COVID-19 Update


Here at EH!Tel we are making the health and safety of our customers, associates and employees our top priority during these unprecedented times.

We know that many of you are relying on our service and networks to keep you connected to work, family and friends now more than ever. Work from home, home schooling, and lost jobs have all contributed a 30% increase of Internet traffic, which is straining networks throughout the world. We have received numerous requests to upgrade packages (speed) during this crisis, and as much as we would love to, some segments of our network do not have the capacity. Bandwidth is now a precious resource, and we encourage conservation during this crisis. A simple change such as streaming at a lower resolution will have a significant impact.

We want to assure you that we are actively monitoring our networks to maintain your current level of unlimited use service and dealing with any network issues as quickly, and as safely, as possible. We have issued new protocols to keep our staff safe, while continuing to upgrade and increase capacity for our subscribers.

We are no longer accepting cash or hand delivered payments, and access to our office location is limited to authorized staff only. Please contact our billing department if you need assistance in setting up an alternate payment method for your account.

For customers in need of a service calls we are adhering to the safety guidelines as recommended by the Provincial and Federal governments and health authorities to keep you, your families and our staff safe.

Our commitment to you is as follows:

  • EH!Tel will continue to offer support via telephone during normal operating hours.
  • We will do everything possible to correct any service issues from the outside of any dwelling or place of business, however, should a service call require entry into the customer’s dwelling/place of business we will be screening for risk prior to dispatching any service technicians.

In the interest of keeping our customers and staff safe, our service technician will not be authorized to enter any premise where:

  • Any person in the dwelling has any symptoms of COVID 19.
  • Any person in the dwelling is currently within the 14-day mandatory self-isolation period as required by Federal and Provincial Health Guidelines. 

We thank you in advance for you understanding.

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